Leadership Journey

2025
du – Dubai, UAE — Chief Transformation Officer, Ignite Program (2022–Present)
du – Dubai, UAE — Chief Transformation Officer, Ignite Program (2022–Present)

Lead $1B digital transformation with a team of 300+, reporting to CEO and board. Spearhead multi-disciplinary programs including UI/UX, architecture, and in-house development. Manage 20+ partners (Accenture, Netcracker, TCS) and strategic budgets (CapEx/OpEx).

2022
Zafin – Ottawa, ON — SVP Customer Experience & Digital Transformation (2021–2022)
Zafin – Ottawa, ON — SVP Customer Experience & Digital Transformation (2021–2022)

Oversaw 130 consultants across 5 global regions. Compressed onboarding timelines by 45%; P&L margin 40–60%.

2020
Telesat – Ottawa, ON — Director Systems Operations & B/OSS – Lightspeed (2020–Present)
Telesat logo

Built operations org from 3 to 47 FTE; led cloud/data/DevOps initiatives.

2018
Altice USA – New York, NY — Senior Program Director, Digital Transformation (2018–2020)
AlticexOptimum

Delivered largest B2B/B2C integration and launched MVNO mobile service.

2014
COGECO via CGI – Montreal/Burlington — Senior Program Director, Transformation (2014–2017)
COGECO via CGI – Montreal/Burlington — Senior Program Director, Transformation (2014–2017)

Managed $70M budget, modernized platforms for competitive edge.

2013
T-Mobile via Ericsson – Seattle, WA — Senior Director Business Process (2013–2014)
T mobile

Delivered 600+ process redesigns using the eTOM framework.

2010
Amdocs – Global — Regional VP, Hosted Managed Services (2010–2012)
Amdocs

Built strategic alliances, led telecom and healthcare growth.

2007
TELUS – Ottawa/Montreal — Director, PMO & Acting VP Health (2007–2011)
TELUS

Grew revenue, headcount, and project margins; closed $31M in deals.

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